REVISIÓN SISTEMÁTICA DE LITERATURA SOBRE PROCESOS DE GESTIÓN DE CONOCIMIENTO

  • Ernesto Galvis Lista Universidad del Magdalena
  • Marcela Sánchez Torres Universidad Nacional de Colombia

Resumen

RESUMEN ANALÍTICO

El propósito de este artículo es presentar una síntesis de los procesos de gestión de conocimiento publicados en la literatura científica, la cual se puede utilizar como punto de partida hacia el diseño de un modelo de referencia de procesos en el dominio de la gestión de conocimiento. En particular, el interés investigativo se enfocó en identificar denominaciones, propósitos y resultados de los procesos de gestión de conocimiento, así como, las relaciones existentes entre los procesos. Para lograr este propósito se desarrolló una revisión sistemática de literatura de 65 documentos científicos publicados entre el 2001 y el 2011 que dio como resultado la síntesis de 12 procesos, ocho considerados como centrales para la gestión de conocimiento y cuatro relacionados con la gestión de la gestión de conocimiento. Para cada proceso se presenta un enunciado del propósito y el conjunto de resultados que se obtendrían con su implementación efectiva. También se presentan las relaciones entre los procesos como un modelo de sistema de actividad humana.

PALABRAS CLAVES: Gestión de Conocimiento, Procesos, Propósitos, Resultados, Revisión Sistemática.

 

SYSTEMATIC LITERATURE REVIEW ON KNOWLEDGE MANAgEMENT PROCESSES

ANALYTICAL SUMMARY

The purpose of this paper is to present a synthesis of knowledge management processes published in the scientific literature, as a starting point towards the design of a process reference model in knowledge management domain. In particular, the research interests were the identification of process denominations, purposes, outcomes and the relationships between processes. To accomplish this purpose, a systematic literature review of 65 scientific documents published between 2001 and 2011 was conducted. The main finding of this study is the synthesis of 12 processes, eight core knowledge management processes and fourth processes related to managing knowledge management. For each process, a statement of its purpose and its outcomes are presented. In addition, the relationships between processes are presented as a human activity system.

KEYWORDS: Knowledge Management, Processes, Purposes, Outcomes, Systematic Review.

 

Forma de citar: Galvis Lista, E. & Sánchez Torres, M. (2014). Revisión Sistemática de literatura sobre procesos de gestión de conocimiento. En R, Llamosa Villalba (Ed.). Revista Gerencia Tecnológica Informática, 13(37), 45-67. ISSN 1657-8236.

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Biografía del autor

Ernesto Galvis Lista, Universidad del Magdalena

Profesor Asociado, Universidad Nacional de Colombia – Estudiante del Doctorado en Ingeniería – Sistemas y Computación

Marcela Sánchez Torres, Universidad Nacional de Colombia
Doctora en Economía y Gestión de la Innovación, profesora asociada Departamento de Ingeniería de Sistemas e Industrial.

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Publicado
2015-03-20
Sección
Artículos de Investigación Científica e Innovación

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