Revista GTI

Vol. 12 No. 34 (2013): Revista GTI
Artículos de Investigación Científica e Innovación

DECISIONES FUNDAMENTALES PARA ESTUDIAR EL PROCESO DE ALISTAMIENTO DE PEDIDOS: REVISIÓN DE LITERATURA

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  • CARLOS EDUARDO DÍAZ BOHÓRQUEZ,
  • JULIÁN ANDRÉS CADENA HERNÁNDEZ
CARLOS EDUARDO DÍAZ BOHÓRQUEZ
Universidad Industrial de Santander
Bio
JULIÁN ANDRÉS CADENA HERNÁNDEZ
Universidad Industrial de Santander
Bio

Published 2014-02-26

How to Cite

DÍAZ BOHÓRQUEZ, C. E., & CADENA HERNÁNDEZ, J. A. (2014). DECISIONES FUNDAMENTALES PARA ESTUDIAR EL PROCESO DE ALISTAMIENTO DE PEDIDOS: REVISIÓN DE LITERATURA. Revista GTI, 12(34), 17–28. Retrieved from https://revistas.uis.edu.co/index.php/revistagti/article/view/3842

Abstract

RESUMEN ANALÍTICO

El alistamiento de pedidos es un proceso cuyo desempeño con altos estándares de efciencia puede ser una ventaja competitiva para las organizaciones. Se compone de actividades operativas que inciden en aspectos como los costos logísticos y las cargas de trabajo. Pero en su operar cotidiano, subyacen desafíos estratégicos de las organizaciones, como responder a los niveles de servicio demandados por los clientes, afrontar cambios en el mercado y características de los pedidos, o lograr mayor calidad en las entregas. Por su importancia operativa y estratégica, es un proceso que debe ser examinado, pero mejorar su efciencia no es una tarea sencilla. Las políticas de almacenamiento, de conformación de lotes y de ruteo, son las tres decisiones más estudiadas para disminuir los tiempos de alistamiento. Debido a que están bajo el control de las organizaciones, redefnir estas políticas tiene un alto grado de fexibilidad respecto otros factores que inciden en el proceso (por ejemplo, cambios en el layout del almacén) y no demanda altas inversiones en capital de trabajo. Estas políticas y otros aspectos de interés mencionados en la literatura que tiene como objetivo el estudio del alistamiento de pedidos se explican en este artículo. Además, se destaca brevemente, el distanciamiento entre la academia y la práctica al estudiar el proceso de alistamiento de pedidos, pues es importante destacar que el aprendizaje que dio como resultado esta revisión de literatura ha sido insumo para continuar con un trabajo de investigación que se está desarrollando para mejorar el desempeño logístico de una empresa colombiana del sector textil.


PALABRAS CLAVES: Alistamiento de pedidos, Almacén, Conformación de lotes, Políticas de ruteo, Políticas de almacenamiento.

 

FUNDAMENTAL DECISIONS TO STUDY PICKING PROCESS: LITERATURE REVIEW


ANALYTICAL SUMMARY

Picking process performance with high effciency levels can be an organizations competitive advantage. It is composed by operative activities that infuence issues like logistics costs or workload. But in process daily operation, underlie strategic challenges of organizations, such as attending level services demanded for customers, deal with market changes and orders characteristics, or deliveries quality. For its operational and strategic importance, is a process that must be examined, but improving its effciency is not a simple task. Storage, batching and routing policies are the three most studied decisions to reduce the picking process time. Because they are under control of organizations, redefne these policies have a high degree of fexibility respect to other factors that infuence the process (for example, changes in the warehouse layout) and does not require high investments in working capital. These policies and other interests facts mentioned in the literature about picking process are explained in this article. Furthermore, briefy highlights the gap between academia and practice to study the picking process, so it is important to note that the resulting learning from this literature review has been input to continue a research project that is being developed for improve logistics performance of a Colombian organization from textile sector.

KEYWORDS: Picking process, Warehouse, Batching, Routing, Storage.

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