Articles
A taxonomical classification proposal for product recalls
Juan Miguel Cogollo-Flórez- Mariana Restrepo-Hincapié
Published 2021-05-13
Keywords
- bibliometric analysis,
- quality control,
- taxonomical classification,
- supply chain management,
- quality management
- unsafe product,
- defective product,
- consumer protection,
- product recall,
- literature review ...More
How to Cite
Cogollo-Flórez, J. M., & Restrepo-Hincapié, M. (2021). A taxonomical classification proposal for product recalls. Revista UIS Ingenierías, 20(3), 111–120. https://doi.org/10.18273/revuin.v20n3-2021007
Abstract
The Product Recall study is a relevant issue for both quality management and supply chain management. This paper identifies the main contributions, approaches, and methodologies proposed in the scientific literature to address product recall through a bibliometric analysis and a taxonomical classification regarding works made over the last 20 years. For this, a literature review was carried out in the Taylor and Francis, EBSCO, Science Direct, Scopus, Springer Link, IEEE, Google Scholar, and ProQuest databases. The bibliometric analysis allowed us to identify the main clusters related to product recalls. The taxonomical classification allowed the grouping of works into six categories: type of work, quality approach, problem approach, type of methodology, data characteristics, and product category. The sectors with the highest level of occurrence of product recalls are the toy industry, automotive sector, electrical supplies, and food industry.
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References
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[5] K. R. Balachandran, S. Radhakrishnan, “Quality implications of warranties in a supply chain”, Manage. Sci., vol. 51, no. 8, pp. 1266-1277, 2005, doi: 10.1287/mnsc.1050.0408
[6] L. A. Saavedra-Robinson, S. Páez-Sarmiento, J. F. Ramírez, “Human error assessment in supply chain: case study in road transport services”, Rev. UIS Ing., vol. 19, no. 4, pp. 287-300, 2020, doi: 10.18273/revuin.v19n4-2020024
[7] Y. Torres-Medina, “The analysis of human error in manufacturing: a key to improve production quality”, Rev. UIS Ing., vol. 19, no. 4, pp. 53-62, 2020, doi: 10.18273/revuin.v19n4-2020005
[8] T. J. Fontalvo Herrera, J. Morelos Gómez, y A. Mendoza Mendoza, “Impact of ISO 9001 certification in productivity and profitability indicators in companies of Zone Franca- Barranquilla through discriminant analisys”, Rev. UIS Ing., vol. 11, no. 2, pp. 215-225, 2012.
[9] L. C. Wood, J. X. Wang, K. Olesen, T. Reiners, “The effect of slack, diversification, and time to recall on stock market reaction to toy recalls”, Int. J. Prod. Econ., vol. 193, pp. 244-258, 2017, doi: 10.1016/j.ijpe.2017.07.021
[10] T. H. Chu, C. C. Lin, L. J. Prather, “An extension of security price reactions around product recall announcements”, Q. J. Bus. Econ., vol. 44, no. 3/4, pp. 33-48, 2005, doi: 10.2307/40473403
[11] H. Zhen, L. Ckm, K. L. Choy, “A quality risk model based on supply chain perspective”, en SCMIS 2010 - Proc. 2010 8th Int. Conf. Supply Chain Manag. Inf. Syst. Logist. Syst. Eng., 2010, pp. 1-6.
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[13] G. Liotta, A. Chaudhuri, “Minimizing recall risk by collaborative digitized information sharing between OEM and suppliers: A simulation based investigation”, en Proc. - Winter Simul. Conf., 2017, pp. 2454-2465.
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[15] A. Reisman, “How can or/ms educators benefit from creating and using taxonomies?”, Informs, vol. 4, no. 3, pp. 55-65, 2004, doi: 10.1287/ited.4.3.55
[16] J. Fan, D. Ni, X. Fang, “Liability cost sharing , product quality choice , and coordination in two-echelon supply chains”, Eur. J. Oper. Res., vol. 284, no. 2, pp. 514-537, 2020, doi: 10.1016/j.ejor.2020.01.003
[17] C. A. De Matos, C. A. Vargas Rossi, “Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions”, Int. J. Consum. Stud., vol. 31, pp. 109-116, 2007, doi: 10.1111/j.1470-6431.2006.00499.x
[18] H. Van Heerde, K. Helsen, M. G. Dekimpe, “The impact of a product-harm crisis on marketing effectiveness”, Mark. Sci., vol. 26, no. 2, pp. 230-245, 2007, doi: 10.1287/mksc.1060.0227
[19] M. A. Lyles, B. B. Flynn, M. T. Frohlich, “All supply chains don’t flow through: understanding supply chain issues in product recalls”, Manag. Organ. Rev., vol. 4, no. 2, pp. 167-182, 2008, doi: 10.1111/j.1740-8784.2008.00106.x
[20] C. S. Tang, “Making products safe: process and challenges”, International Commerce Review, vol. 8, no. 1, pp. 48-55, 2008, doi: 10.1007/s12146-008-0028-2
[21] M. Etayankara, H. Bapuji, “Product recalls: a review of literature”, en Proceedings of the Annual Conference of ASAC, Niagara Falls, Ontario, 2009, pp. 44-59.
[22] H. K. Jung, “Product recalls: consumer reaction and blame attributions”, tesis doctoral, The University of Wisconsin, 2009.
[23] Y. Chen, S. Ganesan, Y. Liu, “Does a firm’s product-recall strategy affect its financial value? an examination of strategic alternatives during product-harm crises”, J. Mark., vol. 73, pp. 214-226, 2009, doi: 10.1509/jmkg.73.6.214
[24] A. G. J. Velthuis, M. W. Reij, K. Baritakis, M. Dang, C. P. A. Wagenberg, “Recall costs balanced against spoilage control in dutch custard”, J. Dairy Sci., vol. 93, no. 6, pp. 2779-2791, 2010, doi: 10.3168/jds.2009-2654
[25] D. Pyke, C. S. Tang, “How to mitigate product safety risks proactively? process, challenges and opportunities”, Int. J. Logist. Res. Appl., vol. 13, no. 4, pp. 243-256, 2010, doi: 10.1080/13675561003720214
[26] S. Kumar, S. Schmitz, “Managing recalls in a consumer product supply chain - root cause analysis and measures to mitigate risks”, Int. J. Prod. Res., vol. 49, no. 1, pp. 235-253, 2011, doi: 10.1080/00207543.2010.508952
[27] Y. K. Tse, K. H. Tan, “Managing product quality risk in a multi-tier global supply chain”, Int. J. Prod. Res., vol. 49, no. 1, pp. 139-158, 2011, doi: 10.1080/00207543.2010.508942
[28] D. Lei, S. Xiao, “Building the information management system of defective product recalls”, en 2011 IEEE 3rd International Conference on Communication Software and Networks, ICCSN 2011, 2011, pp. 372-375, doi: 10.1109/ICCSN.2011.6014290
[29] L. Li, J. N. Warfield, “Perspectives on quality coordination and assurance in global supply chains”, Int. J. Prod. Res., vol. 49, no. 1, pp. 1-4, 2011, doi: 10.1080/00207543.2010.508932
[30] X. Wang, D. Li, X. Shi, “A fuzzy model for aggregative food safety risk assessment in food supply chains”, Prod. Plan. Control, vol. 23, no. 5, pp. 377-395, 2012, doi: 10.1080/09537287.2011.561812
[31] F. Magno, “Managing product recalls: The effects of time, responsible vs. opportunistic recall management and blame on consumers’ attitudes”, Procedia-Soc. Behav. Sci., vol. 58, pp. 1309-1315, 2012, doi: 10.1016/j.sbspro.2012.09.1114
[32] B. B. Flynn, X. Zhao, Global supply chain quality management: Product recalls and their impact, 1st ed. Boca Raton, FL, USA: CRC Press, 2012.
[33] O. Thompson, “Recall prevention and planning”, 2012. [En línea]. Disponible en: https://www.foodengineeringmag.com/articles/89674-recall-prevention-and-planning.
[34] A. Potter, J. Murray, B. Lawson, S. Graham, “Trends in product recalls within the agri-food industry: empirical evidence from the USA, UK and the Republic of Ireland”, Trends Food Sci. Technol., vol. 28, pp. 77-86, 2012, doi: 10.1016/j.tifs.2012.06.017
[35] Y. K. Tse, K. H. Tan, “Managing product quality risk and visibility in multi-layer supply chain”, Int. J. Prod. Econ., vol. 139, pp. 49-57, 2012, doi: 10.1016/j.ijpe.2011.10.031
[36] H. Haiju, “Three essays on supply chain quality management and product recalls”, tesis doctoral, The Chinese University of Hong Kong, 2013.
[37] X. Zhao, Y. Li, B. B. Flynn, “The financial impact of product recall announcements in China”, Int. J. Prod. Econ., vol. 142, pp. 115-123, 2013, doi: 10.1016/j.ijpe.2012.10.018
[38] D. Raheja, Preventing Medical Device Recalls. Boca Raton, FL, USA: CRC Press, 2014.
[39] S. Kumar, “A knowledge based reliability engineering approach to manage product safety and recalls”, Expert Syst. Appl., vol. 41, pp. 5323-5339, 2014, doi: 10.1016/j.eswa.2014.03.007
[40] A. Sharma, D. Garg, A. Agarwal, “Product recall: supply chain quality issue?”, Int. J. Intell. Enterp., vol. 2, no. 4, pp. 277-293, 2014, doi: 10.1504/IJIE.2014.069059
[41] D. J. Ketchen, K. D. Wowak, C. W. Craighead, “Resource gaps and resource orchestration shortfalls in supply chain management: the case of product recalls”, J. Supply Chain Manag., vol. 50, no. 3, pp. 6-15, 2014, doi: 10.1111/jscm.12047
[42] J. Z. Ni, B. B. Flynn, F. R. Jacobs, “Impact of product recall announcements on retailers’ financial value”, Int. J. Prod. Econ., vol. 153, pp. 309-322, 2014, doi: 10.1016/j.ijpe.2014.03.014
[43] F. Germann, R. Grewal, W. T. Ross Jr, R. K. Srivastava, “Product recalls and the moderating role of brand commitment”, Mark. Lett., vol. 25, pp. 179-191, 2014, doi: 10.1007/s11002-013-9250-5
[44] K. Ahsan, I. Gunawan, “Analysis of product recalls: identification of recall initiators and causes of recall”, Oper. Supply Chain Manag., vol. 7, no. 3, pp. 97-106, 2014, doi: 10.31387/oscm0180115
[45] A. B. Steven, Y. Dong, T. Corsi, “Global sourcing and quality recalls: an empirical study of outsourcing-supplier concentration-product recalls linkages”, J. Oper. Manag., vol. 32, pp. 241-253, 2014, doi: 10.1016/j.jom.2014.04.003
[46] K. D. Wowak, C. A. Boone, “So many recalls, so little research: a review of the literature and road map for future research”, J. Supply Chain Manag., vol. 51, no. 4, pp. 54-72, 2015, doi: 10.1111/jscm.12079
[47] J. Crumbly, L. Carter, “The impact of information technology on product recalls: exploring the role of the six ‘Ts’ of supply chain management”, Prod. Plan. Control, vol. 26, no. 12, pp. 958-968, 2015, doi: 10.1080/09537287.2015.1009521
[48] A. B. Steven, “Supply chain structure, product recalls, and firm performance: empirically investigating recall drivers and recall financial performance relationships”, Decis. Sci., vol. 46, no. 2, pp. 477-483, 2015, doi: 10.1111/deci.12135
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