Artículos
Una propuesta de clasificación taxonómica del problema de recogida de productos defectuosos
Juan Miguel Cogollo-Flórez- Mariana Restrepo-Hincapié
Publicado 2021-05-13
Palabras clave
- análisis bibliométrico,
- control de la calidad,
- clasificación taxonómica,
- gestión de cadenas de suministro,
- gestión de la calidad
- productos inseguros,
- productos defectuosos,
- protección del consumidor,
- recogida de productos,
- revisión de literatura ...Más
Cómo citar
Cogollo-Flórez, J. M., & Restrepo-Hincapié, M. (2021). Una propuesta de clasificación taxonómica del problema de recogida de productos defectuosos. Revista UIS Ingenierías, 20(3), 111–120. https://doi.org/10.18273/revuin.v20n3-2021007
Resumen
El estudio de la problemática de retiro de productos defectuosos del mercado (recalls) es un tema relevante para la gestión de la calidad y la gestión de cadenas de suministro. En este artículo se identifican los principales aportes, enfoques y metodologías propuestos en la literatura científica para tratar el tema de la recogida de productos defectuosos en el mercado, a través de un análisis bibliométrico y la clasificación taxonómica de los aportes realizados en los últimos 20 años. Para ello, se realizó una revisión de literatura en las bases de datos Taylor and Francis, EBSCO, Science Direct, Scopus, Springer Link, IEEE, Google Scholar y Proquest. El análisis bibliométrico permitió identificar los principales clústeres en relación con la problemática. La clasificación taxonómica permitió agrupar los aportes en seis categorías: tipo de aporte, enfoque de calidad, enfoque del problema, tipo de metodología, características de los datos y categoría de producto. Se evidenció que los sectores con mayor nivel de ocurrencia de retiros de productos son la industria de juguetes, el sector automotor, suministros eléctricos y la industria alimenticia.
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Referencias
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[5] K. R. Balachandran, S. Radhakrishnan, “Quality implications of warranties in a supply chain”, Manage. Sci., vol. 51, no. 8, pp. 1266-1277, 2005, doi: 10.1287/mnsc.1050.0408
[6] L. A. Saavedra-Robinson, S. Páez-Sarmiento, J. F. Ramírez, “Human error assessment in supply chain: case study in road transport services”, Rev. UIS Ing., vol. 19, no. 4, pp. 287-300, 2020, doi: 10.18273/revuin.v19n4-2020024
[7] Y. Torres-Medina, “The analysis of human error in manufacturing: a key to improve production quality”, Rev. UIS Ing., vol. 19, no. 4, pp. 53-62, 2020, doi: 10.18273/revuin.v19n4-2020005
[8] T. J. Fontalvo Herrera, J. Morelos Gómez, y A. Mendoza Mendoza, “Impact of ISO 9001 certification in productivity and profitability indicators in companies of Zone Franca- Barranquilla through discriminant analisys”, Rev. UIS Ing., vol. 11, no. 2, pp. 215-225, 2012.
[9] L. C. Wood, J. X. Wang, K. Olesen, T. Reiners, “The effect of slack, diversification, and time to recall on stock market reaction to toy recalls”, Int. J. Prod. Econ., vol. 193, pp. 244-258, 2017, doi: 10.1016/j.ijpe.2017.07.021
[10] T. H. Chu, C. C. Lin, L. J. Prather, “An extension of security price reactions around product recall announcements”, Q. J. Bus. Econ., vol. 44, no. 3/4, pp. 33-48, 2005, doi: 10.2307/40473403
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[14] R. L. Bray, J. C. Serpa, A. Colak, “Supply chain proximity and product quality”, Manage. Sci., vol. 65, no. 9, pp. 4079-4099, 2019, doi: 10.1287/mnsc.2018.3161
[15] A. Reisman, “How can or/ms educators benefit from creating and using taxonomies?”, Informs, vol. 4, no. 3, pp. 55-65, 2004, doi: 10.1287/ited.4.3.55
[16] J. Fan, D. Ni, X. Fang, “Liability cost sharing , product quality choice , and coordination in two-echelon supply chains”, Eur. J. Oper. Res., vol. 284, no. 2, pp. 514-537, 2020, doi: 10.1016/j.ejor.2020.01.003
[17] C. A. De Matos, C. A. Vargas Rossi, “Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions”, Int. J. Consum. Stud., vol. 31, pp. 109-116, 2007, doi: 10.1111/j.1470-6431.2006.00499.x
[18] H. Van Heerde, K. Helsen, M. G. Dekimpe, “The impact of a product-harm crisis on marketing effectiveness”, Mark. Sci., vol. 26, no. 2, pp. 230-245, 2007, doi: 10.1287/mksc.1060.0227
[19] M. A. Lyles, B. B. Flynn, M. T. Frohlich, “All supply chains don’t flow through: understanding supply chain issues in product recalls”, Manag. Organ. Rev., vol. 4, no. 2, pp. 167-182, 2008, doi: 10.1111/j.1740-8784.2008.00106.x
[20] C. S. Tang, “Making products safe: process and challenges”, International Commerce Review, vol. 8, no. 1, pp. 48-55, 2008, doi: 10.1007/s12146-008-0028-2
[21] M. Etayankara, H. Bapuji, “Product recalls: a review of literature”, en Proceedings of the Annual Conference of ASAC, Niagara Falls, Ontario, 2009, pp. 44-59.
[22] H. K. Jung, “Product recalls: consumer reaction and blame attributions”, tesis doctoral, The University of Wisconsin, 2009.
[23] Y. Chen, S. Ganesan, Y. Liu, “Does a firm’s product-recall strategy affect its financial value? an examination of strategic alternatives during product-harm crises”, J. Mark., vol. 73, pp. 214-226, 2009, doi: 10.1509/jmkg.73.6.214
[24] A. G. J. Velthuis, M. W. Reij, K. Baritakis, M. Dang, C. P. A. Wagenberg, “Recall costs balanced against spoilage control in dutch custard”, J. Dairy Sci., vol. 93, no. 6, pp. 2779-2791, 2010, doi: 10.3168/jds.2009-2654
[25] D. Pyke, C. S. Tang, “How to mitigate product safety risks proactively? process, challenges and opportunities”, Int. J. Logist. Res. Appl., vol. 13, no. 4, pp. 243-256, 2010, doi: 10.1080/13675561003720214
[26] S. Kumar, S. Schmitz, “Managing recalls in a consumer product supply chain - root cause analysis and measures to mitigate risks”, Int. J. Prod. Res., vol. 49, no. 1, pp. 235-253, 2011, doi: 10.1080/00207543.2010.508952
[27] Y. K. Tse, K. H. Tan, “Managing product quality risk in a multi-tier global supply chain”, Int. J. Prod. Res., vol. 49, no. 1, pp. 139-158, 2011, doi: 10.1080/00207543.2010.508942
[28] D. Lei, S. Xiao, “Building the information management system of defective product recalls”, en 2011 IEEE 3rd International Conference on Communication Software and Networks, ICCSN 2011, 2011, pp. 372-375, doi: 10.1109/ICCSN.2011.6014290
[29] L. Li, J. N. Warfield, “Perspectives on quality coordination and assurance in global supply chains”, Int. J. Prod. Res., vol. 49, no. 1, pp. 1-4, 2011, doi: 10.1080/00207543.2010.508932
[30] X. Wang, D. Li, X. Shi, “A fuzzy model for aggregative food safety risk assessment in food supply chains”, Prod. Plan. Control, vol. 23, no. 5, pp. 377-395, 2012, doi: 10.1080/09537287.2011.561812
[31] F. Magno, “Managing product recalls: The effects of time, responsible vs. opportunistic recall management and blame on consumers’ attitudes”, Procedia-Soc. Behav. Sci., vol. 58, pp. 1309-1315, 2012, doi: 10.1016/j.sbspro.2012.09.1114
[32] B. B. Flynn, X. Zhao, Global supply chain quality management: Product recalls and their impact, 1st ed. Boca Raton, FL, USA: CRC Press, 2012.
[33] O. Thompson, “Recall prevention and planning”, 2012. [En línea]. Disponible en: https://www.foodengineeringmag.com/articles/89674-recall-prevention-and-planning.
[34] A. Potter, J. Murray, B. Lawson, S. Graham, “Trends in product recalls within the agri-food industry: empirical evidence from the USA, UK and the Republic of Ireland”, Trends Food Sci. Technol., vol. 28, pp. 77-86, 2012, doi: 10.1016/j.tifs.2012.06.017
[35] Y. K. Tse, K. H. Tan, “Managing product quality risk and visibility in multi-layer supply chain”, Int. J. Prod. Econ., vol. 139, pp. 49-57, 2012, doi: 10.1016/j.ijpe.2011.10.031
[36] H. Haiju, “Three essays on supply chain quality management and product recalls”, tesis doctoral, The Chinese University of Hong Kong, 2013.
[37] X. Zhao, Y. Li, B. B. Flynn, “The financial impact of product recall announcements in China”, Int. J. Prod. Econ., vol. 142, pp. 115-123, 2013, doi: 10.1016/j.ijpe.2012.10.018
[38] D. Raheja, Preventing Medical Device Recalls. Boca Raton, FL, USA: CRC Press, 2014.
[39] S. Kumar, “A knowledge based reliability engineering approach to manage product safety and recalls”, Expert Syst. Appl., vol. 41, pp. 5323-5339, 2014, doi: 10.1016/j.eswa.2014.03.007
[40] A. Sharma, D. Garg, A. Agarwal, “Product recall: supply chain quality issue?”, Int. J. Intell. Enterp., vol. 2, no. 4, pp. 277-293, 2014, doi: 10.1504/IJIE.2014.069059
[41] D. J. Ketchen, K. D. Wowak, C. W. Craighead, “Resource gaps and resource orchestration shortfalls in supply chain management: the case of product recalls”, J. Supply Chain Manag., vol. 50, no. 3, pp. 6-15, 2014, doi: 10.1111/jscm.12047
[42] J. Z. Ni, B. B. Flynn, F. R. Jacobs, “Impact of product recall announcements on retailers’ financial value”, Int. J. Prod. Econ., vol. 153, pp. 309-322, 2014, doi: 10.1016/j.ijpe.2014.03.014
[43] F. Germann, R. Grewal, W. T. Ross Jr, R. K. Srivastava, “Product recalls and the moderating role of brand commitment”, Mark. Lett., vol. 25, pp. 179-191, 2014, doi: 10.1007/s11002-013-9250-5
[44] K. Ahsan, I. Gunawan, “Analysis of product recalls: identification of recall initiators and causes of recall”, Oper. Supply Chain Manag., vol. 7, no. 3, pp. 97-106, 2014, doi: 10.31387/oscm0180115
[45] A. B. Steven, Y. Dong, T. Corsi, “Global sourcing and quality recalls: an empirical study of outsourcing-supplier concentration-product recalls linkages”, J. Oper. Manag., vol. 32, pp. 241-253, 2014, doi: 10.1016/j.jom.2014.04.003
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