Una propuesta de clasificación taxonómica del problema de recogida de productos defectuosos

Resumen

El estudio de la problemática de retiro de productos defectuosos del mercado (recalls) es un tema relevante para la gestión de la calidad y la gestión de cadenas de suministro. En este artículo se identifican los principales aportes, enfoques y metodologías propuestos en la literatura científica para tratar el tema de la recogida de productos defectuosos en el mercado, a través de un análisis bibliométrico y la clasificación taxonómica de los aportes realizados en los últimos 20 años. Para ello, se realizó una revisión de literatura en las bases de datos Taylor and Francis, EBSCO, Science Direct, Scopus, Springer Link, IEEE, Google Scholar y Proquest. El análisis bibliométrico permitió identificar los principales clústeres en relación con la problemática. La clasificación taxonómica permitió agrupar los aportes en seis categorías: tipo de aporte, enfoque de calidad, enfoque del problema, tipo de metodología, características de los datos y categoría de producto. Se evidenció que los sectores con mayor nivel de ocurrencia de retiros de productos son la industria de juguetes, el sector automotor, suministros eléctricos y la industria alimenticia.

Palabras clave: análisis bibliométrico, control de la calidad, clasificación taxonómica, gestión de cadenas de suministro, gestión de la calidad, productos inseguros, productos defectuosos, protección del consumidor, recogida de productos, revisión de literatura

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Publicado
2021-05-13