Artículos
Publicado 2006-05-23
Palabras clave
- toma de decisiones.,
- etapa de razonamiento,
- etapa de modelos,
- etapa de preferencias,
- etapa de ejecución
- tomador de decisiones,
- datos,
- modelos,
- conocimiento,
- comunicación,
- usuario ...Más
Cómo citar
Lucena Lizarazo, C. J., & Porras Díaz, H. (2006). Sistemas de apoyo a las decisiones: génesis y evolución. Revista UIS Ingenierías, 5(1), 11–24. Recuperado a partir de https://revistas.uis.edu.co/index.php/revistauisingenierias/article/view/1763
Resumen
El presente artículo es el resultado de una investigación en la cual se analizan, sintetizan e integran temas relacionados con la toma decisiones y los sistemas de apoyo a este proceso. En la primera parte del artículo se describen las etapas del proceso de toma de decisiones, los actores involucrados y los posibles problemas que se pueden presentar y que se asocian con este proceso. En la segunda parte, se presentan las diferentes definiciones de los sistemas de soporte a las decisiones; un resumen sobre la génesis y evolución de estos sistemas a lo largo de más de cuatro décadas de existencia; la forma en la cual a través de este tiempo se han organizado; sus características más importantes y finalmente sus ventajas y desventajas.
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Referencias
ALTER, S. L. "A Taxonomy of Decision Support Systems", Sloan Management Review, Vol. 19, No. 1, Fall 1977, pp. 39-56.
ALTER, S. L. Decision Support Systems: Current Practice and Continuing Challenge. Reading, MA: Addison-Wesley, 1980, chapter 2, pp. 21- 37.
ANTHONY, R. N. Planning and Control Systems: A Frarne work for Analysis (studies in management control). Graduate School of Business Administration, Harvard University. Cambridge, MA, 1965, pp. 1-80.
BAZERMAN M. .Jndgmentin Managerial Decision Making, 6fuOO., Jobn Wiley & Sons, New York, 2005, chapter l, pp. I-12.
B HARGAVA, H. and POWER, D. J. "Decision Support Systems and Web Technologies: A Status Report". Proceedings of the 2001 Americas Conference on Information Systems, Boston, MA, August 3- 5, URL bttp://dssresources.comlpapers/dsstrackoverview.pdf15106/2005.
BONCZEK, R. H., HOLSAPPLE, C. W. and WHINSTDN, A. B. "The Evolving Roles of Models in Decision Support Systems. "Decision Science, Vol. ll, No. 2, 1980, pp. 339-356.
COUGAR J. D. Creative Problem Solving and Opportunity Finding. Body & fraser, Danvers, MA, 1995, chapters 6 -10, pp. 177- 303.
COUGAR J. D. Creativity & Innovation in Information Systems Organizations. Body & fraser, Danvers, MA, 1996, chapter 6, pp. 83-103.
DAVIS, G. Management Information Systems: Conceptual Foundations, Structure and Development. Mc Graw-Hill, New York, 1974, chapter 2, 447-450.
DEARDEN, 1. "SMR Forum: W¡JJ the Computer Change the Job of Top Management? "Sloan Management Review, Vol. 25, No. I, Fall 1983, pp. 57-60.
DELBECQ, A. L. "The Management of Decision- Making with in the Firm: Three Strategies for Three Types Decision- Making". The Academy of Management Jouma!, Vol. IO, No. 4, 1967, pp. 329-339.
DONOVAN J. J. and MADNICK, S. E. "Institutional and AdHoc Decision SUPPO lt Systems and Their Effective Use". Data Base, Vol. 8, No. 3. Winter 1977, pp. 79- 88.
GORRY, G. A. and SCOTT MORTON, M. S. "A Frame work for Management Infonnation Systems. "Sloan Management Review, Vol. l3, No. l, 1977, pp. 55-70. (Reprinted in Sloan Management Review, 1989).
GRACE, B. F. "Training Users of a protype DSS" Data Base, Vol. 8, No. 3, Winter 1977, pp. 30-39.
JHAMMOND, J. S., KENNEY, R. L. and RAIFFA, H. Smar! Choice: A Practica! Gnide to Making Better Decisions. Harvard Business School Press, Boston, 1999, chapters l-4, pp. l-62.
HOLSAPPLE, C. W. and WHINSTON, A. B. Decision Support Systems. Aknowledge-Based Approach. Minneapolis, MN.: West Publishing, Inc., 1996, chapters I-ll, pp. 4 -426.
INMON, w. H. Using Oraele to Build Decision Support Systems. Jobn Wiley &Sons, New York, 1993, 364 p.
INMON, W. H. "BIS and the Data Warehouse". Data Base Programming I Design, November, 1992, pp. I -5.
KEEN, P. G. W. "Adaptive Design for Deeision SUPPO It Systems. "ACMSIGO A News 1etter, Vol. 1, No. 4 -5, September/November 1980, pp. 15- 25.
KEEN, P. G. w., and SCOOTMORTON, M. S. Decision Support Systems: An Organizational Perspective, Addison-Wesley, Inc, Reading, MA, 1978, chapters 1, 4, pp. 1-15, 79-98.
KEPNER, C. H. and TREGOER B. The Rational Manager. McGraw-Hill, New York, 1965, 275 p.
KIMBALL, R. W. and ROSS, M. The Data Warehouse Lifeeycle Toolkit, John Wiley and Sons, New York, NY, 2002, ehapter 1; 16, pp. 1 -28; 331-370.
LEAVIT, H. J. and WHISLER, T. L.. "Management in the 1980's". Harvard Business Review Article. November 1", 1958, 8 p.
LITTLE, J. D. C. "Models and Managers: The concep to fa Decision Calculus. "Management Science, Vol. 16, No. 8, Apri1 1970, pp. B466-B485.
MARAKAS, G. M. Deeision Support Systems: In the 21"Century. 2'"ed., Prentiee Hall, Upper Saddle River, New Jersey, 2003, chapters 1-3, pp. 1-84.
MINTZBERG, H. The Nature of Managerial Work. Prentice Hall, Upper Saddle River, NJ, 1973, 298 p.
MOORE, l H., YCHANG, M. G. "Design of Decision Support Systems. "Data Base, Vol. 12, No. 1-2, Fall, 1980, pp. 8-14.
POKRAS, S. Systematie Problem Solvinga 11d Decision-Maki11g: Rationa1 Methods for Problem-S01ving and Decisio11- Making. Crisp Publieatio11s, Los Altos, CA, 1989, pp. 1-103.
POWER, D. J. "Whatis DSST' DSstmt, The On-Li11e Executive JOUl1131 for Data-lntensive Decision Support, October 21, Vol. 1, No. 3, 1997, URL http://dssresorees.com/papers/whatisdss/index.htm18/061 2005.
POWER, D. J. "A Brief HistOIY of Spread sheets", URL http://dssresources.comlhistory/sshistory.htm1,8/061 2005.
POWER, D. l "Web- Based and Mode1-Driven Decision Support Systems: Coneepts and Issues". Prepared for ACMIS2000, Amerieas Conference on 1nformation Systems, Long Beaeh, CalifOlma, August 10"- 13ID, 2000, "Model- Driven and Web-Based Decision Support Systems "Mini Traek, URL http://dssresources.com/papers/ameisITT08overview.pdf15/06/2005.
POWER, D. J. "Supporting Decision-Makers: An Expanded Framework". Infonning Seienee, June 2001, pp. 431-436.
POWER, D. J. "Wbatm'ee haracteristies of a Decision Support Systems T'DSS News, Vol. 4, No. 7, March 30, 2003, URLhttp://dssresources.com9/06/2005.
POWER, D. J. "Wbatis DSST' DSS News, Vol. 5, No. 1, September 12, 2004, URL http://dssresources.comlO/06/2005.
POWER, D. J. Wbatis the expanded DSS framework?DSS News, Vol. 5, No. 1, January 4, 2004. URLhttp://dssresoruces.com10/06/2005.
POWER, D. J. Decision Support Systems. Coneepts and resources for managers. QUOlum books, Westport, Connectieut, London, 2002, chapters 1,3,6,7,8910,11,pp. 1-19,37-52,87-94,103-110,123-124,141-144,157-168,179-183.
POWER, D. l Decision SUPPO It Systems: Frequent1y Asked Questions. University of Northernlowa and DSS Resources.COM. iUniverse, lnc. New York Lincoln Shanghai, 2005, chapters 1;2;3; 7;8, pp. 6 -10,22-23,26-30;37-39,49;71-73;199-202;213-215,218-226.
SAWYER, D. C. Getting It Right: Avoiding the High Cost of Wrong Decisions. S1. Lucie Press, Boca Raton, FL, 1998, 240 p.
SILVER, M. S. "Decisional Guidance for Computer-Based Decision Support". MIS Quarter1 y, Vol. 15, No .1,1991, pp. 105-122.
SIMON, H. A. The New Scienee of Management Decision. Hmper&Row, New York, 1960, pp.1-50.
SPRAGUE, R. H. Jr. And WATSON, H. J. Deeision Support Systems: Putting Theory into Practice,2'"ed. Prentice-Hall, Eng1ewood C1iffs, NJ, 1989, chapters 1; 2;7,pp.9-35;36-46;107-117.
SWASON, E. B., YCULNAN, M. J. "Document-Based Systems for Management P1anning and Control: A Classification, Survey, mld Assessment", MIS Quarter1y, Vol. 2, No. 4, December 1978, pp. 31-46
THOMPSON, lD. Organizations in Action. Me Graw-Hill, New York,1967, ehapters 4-6, pp. 39-82.
TURBAN, E. YARONSON, J. E. Decision Support Systems and 1ntelligent Systems. 5I Dedition, Prentice-Hal1, Ine., Upper Saddle River, NJ, 1995, chapters 1-4, pp. 1-106.
TURBAN, E. Y J. E. ARONSON. Decision Support Systems and Intelligent Systems. 6'"edition. Preutice Hall, Inc., Upper Saddle River, New Jersey, 2001, chapters I-6, pp. 1-258.
VANDEHOVEN, J. "Executive Support System & Decision Making". lournal of Systems Management, March/ApriI 1996, pp. 48-55.
ALTER, S. L. Decision Support Systems: Current Practice and Continuing Challenge. Reading, MA: Addison-Wesley, 1980, chapter 2, pp. 21- 37.
ANTHONY, R. N. Planning and Control Systems: A Frarne work for Analysis (studies in management control). Graduate School of Business Administration, Harvard University. Cambridge, MA, 1965, pp. 1-80.
BAZERMAN M. .Jndgmentin Managerial Decision Making, 6fuOO., Jobn Wiley & Sons, New York, 2005, chapter l, pp. I-12.
B HARGAVA, H. and POWER, D. J. "Decision Support Systems and Web Technologies: A Status Report". Proceedings of the 2001 Americas Conference on Information Systems, Boston, MA, August 3- 5, URL bttp://dssresources.comlpapers/dsstrackoverview.pdf15106/2005.
BONCZEK, R. H., HOLSAPPLE, C. W. and WHINSTDN, A. B. "The Evolving Roles of Models in Decision Support Systems. "Decision Science, Vol. ll, No. 2, 1980, pp. 339-356.
COUGAR J. D. Creative Problem Solving and Opportunity Finding. Body & fraser, Danvers, MA, 1995, chapters 6 -10, pp. 177- 303.
COUGAR J. D. Creativity & Innovation in Information Systems Organizations. Body & fraser, Danvers, MA, 1996, chapter 6, pp. 83-103.
DAVIS, G. Management Information Systems: Conceptual Foundations, Structure and Development. Mc Graw-Hill, New York, 1974, chapter 2, 447-450.
DEARDEN, 1. "SMR Forum: W¡JJ the Computer Change the Job of Top Management? "Sloan Management Review, Vol. 25, No. I, Fall 1983, pp. 57-60.
DELBECQ, A. L. "The Management of Decision- Making with in the Firm: Three Strategies for Three Types Decision- Making". The Academy of Management Jouma!, Vol. IO, No. 4, 1967, pp. 329-339.
DONOVAN J. J. and MADNICK, S. E. "Institutional and AdHoc Decision SUPPO lt Systems and Their Effective Use". Data Base, Vol. 8, No. 3. Winter 1977, pp. 79- 88.
GORRY, G. A. and SCOTT MORTON, M. S. "A Frame work for Management Infonnation Systems. "Sloan Management Review, Vol. l3, No. l, 1977, pp. 55-70. (Reprinted in Sloan Management Review, 1989).
GRACE, B. F. "Training Users of a protype DSS" Data Base, Vol. 8, No. 3, Winter 1977, pp. 30-39.
JHAMMOND, J. S., KENNEY, R. L. and RAIFFA, H. Smar! Choice: A Practica! Gnide to Making Better Decisions. Harvard Business School Press, Boston, 1999, chapters l-4, pp. l-62.
HOLSAPPLE, C. W. and WHINSTON, A. B. Decision Support Systems. Aknowledge-Based Approach. Minneapolis, MN.: West Publishing, Inc., 1996, chapters I-ll, pp. 4 -426.
INMON, w. H. Using Oraele to Build Decision Support Systems. Jobn Wiley &Sons, New York, 1993, 364 p.
INMON, W. H. "BIS and the Data Warehouse". Data Base Programming I Design, November, 1992, pp. I -5.
KEEN, P. G. W. "Adaptive Design for Deeision SUPPO It Systems. "ACMSIGO A News 1etter, Vol. 1, No. 4 -5, September/November 1980, pp. 15- 25.
KEEN, P. G. w., and SCOOTMORTON, M. S. Decision Support Systems: An Organizational Perspective, Addison-Wesley, Inc, Reading, MA, 1978, chapters 1, 4, pp. 1-15, 79-98.
KEPNER, C. H. and TREGOER B. The Rational Manager. McGraw-Hill, New York, 1965, 275 p.
KIMBALL, R. W. and ROSS, M. The Data Warehouse Lifeeycle Toolkit, John Wiley and Sons, New York, NY, 2002, ehapter 1; 16, pp. 1 -28; 331-370.
LEAVIT, H. J. and WHISLER, T. L.. "Management in the 1980's". Harvard Business Review Article. November 1", 1958, 8 p.
LITTLE, J. D. C. "Models and Managers: The concep to fa Decision Calculus. "Management Science, Vol. 16, No. 8, Apri1 1970, pp. B466-B485.
MARAKAS, G. M. Deeision Support Systems: In the 21"Century. 2'"ed., Prentiee Hall, Upper Saddle River, New Jersey, 2003, chapters 1-3, pp. 1-84.
MINTZBERG, H. The Nature of Managerial Work. Prentice Hall, Upper Saddle River, NJ, 1973, 298 p.
MOORE, l H., YCHANG, M. G. "Design of Decision Support Systems. "Data Base, Vol. 12, No. 1-2, Fall, 1980, pp. 8-14.
POKRAS, S. Systematie Problem Solvinga 11d Decision-Maki11g: Rationa1 Methods for Problem-S01ving and Decisio11- Making. Crisp Publieatio11s, Los Altos, CA, 1989, pp. 1-103.
POWER, D. J. "Whatis DSST' DSstmt, The On-Li11e Executive JOUl1131 for Data-lntensive Decision Support, October 21, Vol. 1, No. 3, 1997, URL http://dssresorees.com/papers/whatisdss/index.htm18/061 2005.
POWER, D. J. "A Brief HistOIY of Spread sheets", URL http://dssresources.comlhistory/sshistory.htm1,8/061 2005.
POWER, D. l "Web- Based and Mode1-Driven Decision Support Systems: Coneepts and Issues". Prepared for ACMIS2000, Amerieas Conference on 1nformation Systems, Long Beaeh, CalifOlma, August 10"- 13ID, 2000, "Model- Driven and Web-Based Decision Support Systems "Mini Traek, URL http://dssresources.com/papers/ameisITT08overview.pdf15/06/2005.
POWER, D. J. "Supporting Decision-Makers: An Expanded Framework". Infonning Seienee, June 2001, pp. 431-436.
POWER, D. J. "Wbatm'ee haracteristies of a Decision Support Systems T'DSS News, Vol. 4, No. 7, March 30, 2003, URLhttp://dssresources.com9/06/2005.
POWER, D. J. "Wbatis DSST' DSS News, Vol. 5, No. 1, September 12, 2004, URL http://dssresources.comlO/06/2005.
POWER, D. J. Wbatis the expanded DSS framework?DSS News, Vol. 5, No. 1, January 4, 2004. URLhttp://dssresoruces.com10/06/2005.
POWER, D. J. Decision Support Systems. Coneepts and resources for managers. QUOlum books, Westport, Connectieut, London, 2002, chapters 1,3,6,7,8910,11,pp. 1-19,37-52,87-94,103-110,123-124,141-144,157-168,179-183.
POWER, D. l Decision SUPPO It Systems: Frequent1y Asked Questions. University of Northernlowa and DSS Resources.COM. iUniverse, lnc. New York Lincoln Shanghai, 2005, chapters 1;2;3; 7;8, pp. 6 -10,22-23,26-30;37-39,49;71-73;199-202;213-215,218-226.
SAWYER, D. C. Getting It Right: Avoiding the High Cost of Wrong Decisions. S1. Lucie Press, Boca Raton, FL, 1998, 240 p.
SILVER, M. S. "Decisional Guidance for Computer-Based Decision Support". MIS Quarter1 y, Vol. 15, No .1,1991, pp. 105-122.
SIMON, H. A. The New Scienee of Management Decision. Hmper&Row, New York, 1960, pp.1-50.
SPRAGUE, R. H. Jr. And WATSON, H. J. Deeision Support Systems: Putting Theory into Practice,2'"ed. Prentice-Hall, Eng1ewood C1iffs, NJ, 1989, chapters 1; 2;7,pp.9-35;36-46;107-117.
SWASON, E. B., YCULNAN, M. J. "Document-Based Systems for Management P1anning and Control: A Classification, Survey, mld Assessment", MIS Quarter1y, Vol. 2, No. 4, December 1978, pp. 31-46
THOMPSON, lD. Organizations in Action. Me Graw-Hill, New York,1967, ehapters 4-6, pp. 39-82.
TURBAN, E. YARONSON, J. E. Decision Support Systems and 1ntelligent Systems. 5I Dedition, Prentice-Hal1, Ine., Upper Saddle River, NJ, 1995, chapters 1-4, pp. 1-106.
TURBAN, E. Y J. E. ARONSON. Decision Support Systems and Intelligent Systems. 6'"edition. Preutice Hall, Inc., Upper Saddle River, New Jersey, 2001, chapters I-6, pp. 1-258.
VANDEHOVEN, J. "Executive Support System & Decision Making". lournal of Systems Management, March/ApriI 1996, pp. 48-55.