Revista UIS Ingenierías

Vol. 15 No. 1 (2016): Revista UIS Ingenierías
Articles

Information technology and communication as reference practices in knowledge management: A systematic review of the literature

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  • L. Lache,
  • A.P. León,
  • E. Bravo,
  • L.E. Becerra,
  • D. FORERO
L. Lache
Universidad Industrial de Santander
Bio
A.P. León
Universidad Industrial de Santander
Bio
E. Bravo
Universidad Industrial de Santander
Bio
L.E. Becerra
Universidad Industrial de Santander
Bio
D. FORERO
Universidad Industrial de Santander
DOI: https://doi.org/10.18273/revuin.v15n1-2016003

Published 2016-04-25

Keywords

  • Information and Communication Technologies (ICT),
  • knowledge management (KM),
  • reference practices,
  • systematic review

How to Cite

Lache, L., León, A., Bravo, E., Becerra, L., & FORERO, D. (2016). Information technology and communication as reference practices in knowledge management: A systematic review of the literature. Revista UIS Ingenierías, 15(1), 27–40. https://doi.org/10.18273/revuin.v15n1-2016003

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Creative Commons License

This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.

Abstract

The objective of this review is to identify reference practices supported by Information and Communication Technologies, which encourage the implementation of Knowledge Management within organizations. Based on the Systematic Review Methodology, this research project consisted in three phases: the research protocol development;the collection and analysis of information retrieved from the Social Sciences Citation Index (SSCI) of the Institute for Scientific Information (ISI); and finally, the results generation. This study indicates that management practices related with applications and tools, databases, communities of practice, frameworks and networks, promote good outcomes in

knowledge management process when applied in real context.

 

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